SECURITY AT gorgias
Peace of mind for you & your customers
Gorgias makes it easy to keep customer data secure and your agents accountable, so you can focus on growing your brand instead of stressing about security.
User roles and permissions
Control who on your team has access to certain areas of your helpdesk and what actions they can perform. See all user roles here.
Conversation & action history
Easily see events and messages to every customer across all channels. No more “he said, she said” when it comes to customer conversations.
Reliable integrations
We review every integration in our App Store to ensure only the highest quality apps are connecting to your helpdesk.
A few things that help keep your helpdesk secure
SSO for Google & Microsoft 365
Google Cloud Platform infrastructure
Continuous encrypted backups
App data sent exclusively via HTTPS TLS encrypted connections
Two-factor authentication
To learn more about our full security practices, download this PDF or view our Privacy Policy
No more sharing credentials to resolve customer issues.
Your agents (each with their own role and permissions) can access all the information and actions they need right from Gorgias. This means less sharing passwords, less users in your ecommerce accounts, and less room for security errors.
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Still have security questions?
If you would like to report a vulnerability, please refer to our public vulnerability disclosure policy or contact security@gorgias.com for further information.
Please be advised that our bug bounty program is currently paused, and not accepting submissions.